Crash/Fatal Error When Installing Plugin
Please understand that you must have The Events Calendar (their plugin) installed and active BEFORE installing Divi Events Calendar. This is clearly covered in step #1 in the Getting Started documentation. Otherwise, yes it will give an error and not know what to do since our plugin is literally a bridge between their plugin and Divi add would always be installed first.
Single Event Page Details Not Showing
If you are having issues with details such as the event title, featured image, description, or other items not showing, this means you have a wrong setting in The Events Calendar.
When using The Events Calendar with Divi, you need to have the single event pages set to the correct template. You can check this setting by going to Events>Settings>Display>Events template. Make sure the dropdown is set to “Default Events Template.”
Any other option will not work and is not correct. Please make sure to check this setting before contacting us as this is a very common issue.
All Event Pages Are Showing The Same Event
If you are seeing the same event details on all single event pages, this is not related to our module. It means you have changed a setting in The Events Calendar.
I get this question at least once a week. When creating a Theme Builder template, and optionally adding our Events Page module, users report that the events are all showing the same event or that the post title is not showing. This is not our problem, actually. This is 100% related to how The Events Calendar works.
Please Make Sure You Are Using The Correct Setting!
When using The Events Calendar with Divi, you need to have the single event pages set to the correct template. By default when you install The Events Calendar, it is correct, so I am honestly not sure how/why so many people have changed this setting. You can double-check this setting by going to Events>Settings>Display>Events template. Make sure the dropdown is set to “Default Events Template.”
Any other option will not work and is not correct. Please make sure to check this setting before contacting us. So far, this has been the solution every time someone has asked about anything related to the single event page display.
Events Not Showing In Modules
If you are adding our Events Feed or Events Calendar modules, but there are no events showing, the first thing to check is if there is an issue in The Events Calendar. To do this, go to the default /events/ URL of your site. This is the default event archive page where you will see the output from The Events Calendar. If you are using this page with our module and the Theme Builder template, you will need to temporarily deactivate our Divi Events Calendar plugin to check this.
If there are no events showing in the output from The Events Calendar, then this check confirms the issue is not in our modules, but something else with their plugin, and you will need to contact The Events Calendar support.
If the events show in their output but not in our, be sure to double-check the settings in the modules. It’s easy to accidentally adjust settings and maybe there are no events that match your selected criteria.
Events Taking Long To Load In Events Calendar Module
Issue
We recently had several customers with the same issue – events were either not loading, or were loading after 10 seconds in the Events Calendar module. The answer is very simple. The one customer had 1,300 events, and the other had 2,983. They were showing all of those events in the calendar, which means that when you load the page, all of those events also try to load including the details and featured images of every event on the site. If the images are not optimized, you can imagine how much loading needs to take place! Even if they are optimized, do the math. It could be a lot of MBs and GBs of data! So that obviously explains why it may take long for events to load.
Solution
This is exactly why we already introduced settings to solve this in version 2.1. First enable the Limit Past/Future Events toggle, then two settings will appear to limit the number of events that show in the past and future. By default, the setting limits events to only showing 1 month in the past and 6 months in the future.
Explanation Of Missing Post Content Module
You may encounter a message that pops up saying there is a “Missing Post Content Module.” When this happens, don’t worry! It is not serious, it actually just a false notice that can be easily explained.
The missing post content module is notice that pops up whenever you do add a Post Content Module inside the Theme Builder template. Basically, the way Divi templates work, the Theme Builder template looks for content from each event so that it can display the details dynamically on the frontend. The notice that appears is simply part of Divi and it is not related to our Divi Events Calendar plugin.
Whenever you use the Divi Theme Builder and The Events Calendar to create a template for events, you can simply use the Post Content module that comes in Divi and it will work great. But if you choose instead to use our Events Page module, and do not add a Post Content module, this is when the notice appears. Divi get’s confused, because normally it thinks a Post Content module is necessary, otherwise how would it show any content? But in our case, the Events Page module handles the content, so the Post Content module is technically not needed anymore.
Our Events Page module has an option called “Show Description” under the Content Tab in the Elements toggle. This setting is used to show the description of each event, meaning the text that you write when editing the actual event in the backend. This is one option, and this is intended for simple applications of text descriptions. Again, this is when the popup notice can appear. If so, just dismiss and ignore it.
The second option is to just use the Post Content module inside the Theme Builder template for the event description. Adding the Post Content Module will not only fix the missing Post Content module issue, but it will also provide you the ability to enable the Divi Builder on individual events and build the description with Divi layouts and modules instead of just simple text.
More Info Button Position
We have had occasional questions about the More Info button position, with too much space above it. The issue is with the Smush optimization plugin. If you have this enabled, please go to the lazy loading feature in the Smush settings and deactivate that.
Icons Not Showing
If the icons are not showing in the event details, it is because of an issue with Divi. You need to go to the Divi Theme Options to the Performance tab and disable the Dynamic Icons setting, and the icons will show.
We continually update this page as we receive new questions and notice frequent or common ones. If you have a question, please send us an email.
