Crash/Fatal Error When Installing Plugin
Please understand that you must have The Events Calendar (their plugin) installed and active BEFORE installing Divi Events Calendar. This is clearly covered in step #1 in the Getting Started documentation. Otherwise, yes it will give an error and not know what to do since our plugin is literally a bridge between their plugin and Divi add would always be installed first.
Single Event Page Details Not Showing
If you are having issues with details such as the event title, featured image, description, or other items not showing, this means you have a wrong setting in The Events Calendar.
When using The Events Calendar with Divi, you need to have the single event pages set to the correct template. You can check this setting by going to Events>Settings>Display>Events template. Make sure the dropdown is set to “Default Events Template.”
Any other option will not work and is not correct. Please make sure to check this setting before contacting us as this is a very common issue.
All Event Pages Are Showing The Same Event
If you are seeing the same event details on all single event pages, this is not related to our module. It means you have changed a setting in The Events Calendar.
I get this question at least once a week. When creating a Theme Builder template, and optionally adding our Events Page module, users report that the events are all showing the same event or that the post title is not showing. This is not our problem, actually. This is 100% related to how The Events Calendar works.
Please Make Sure You Are Using The Correct Setting!
When using The Events Calendar with Divi, you need to have the single event pages set to the correct template. By default when you install The Events Calendar, it is correct, so I am honestly not sure how/why so many people have changed this setting. You can double-check this setting by going to Events>Settings>Display>Events template. Make sure the dropdown is set to “Default Events Template.”
Any other option will not work and is not correct. Please make sure to check this setting before contacting us. So far, this has been the solution every time someone has asked about anything related to the single event page display.
Events Not Showing In Modules
If you are adding our Events Feed or Events Calendar modules, but there are no events showing, the first thing to check is if there is an issue in The Events Calendar. To do this, go to the default /events/ URL of your site. This is the default event archive page where you will see the output from The Events Calendar. If you are using this page with our module and the Theme Builder template, you will need to temporarily deactivate our Divi Events Calendar plugin to check this.
If there are no events showing in the output from The Events Calendar, then this check confirms the issue is not in our modules, but something else with their plugin, and you will need to contact The Events Calendar support.
If the events show in their output but not in our, be sure to double-check the settings in the modules. It’s easy to accidentally adjust settings and maybe there are no events that match your selected criteria.