If you are facing a technical issue with the Divi Events Calendar, please check the troubleshooting steps listed below. If the outcome of following the steps below point to an issue with our plugin specifically, please send us a support message. When contacting our support, be sure to let us know if you have already tried these steps to avoid any unnecessary back-and-forth messages.
👉 General Troubleshooting Steps
Step 1: Clear Cache
We get hundreds and possibly thousands of support tickets that are literally just a matter of cache on your site. Cache is a good thing, but it is meant to help on sites that are not changing. But when you are setting up plugins like ours or working in Divi, you need to be clearing the cache all the time. Please check our complete guide on how to clear cache in Divi.
Step 2: Deactivate All Plugins Except The Events Calendar
When working with a 3rd party plugin like ours, the first troubleshooting step is to deactivate all other plugins (except The Events Calendar) to isolate the issue and eliminate any conflicts. If this solves the issue, it means the issue is caused by a conflict with another plugin. You can find the plugin that is conflicting by activating your plugin one-by-one, and refreshing the page each time to see if the issue still happens.
NOTE: Since our plugin relies on The Events Calendar, please do not deactivate their plugin while ours is active, or your site will crash.
Step 3: Deactivate Our Divi Events Calendar Plugin
You can also test the opposite scenario. If you are facing an issue and are not sure if it is caused by our plugin or not, you can deactivate our plugin and test if the issue only happens when our plugin is active. If the issue continues after our plugin is deactivated, then the issue is not related to our plugin.
This step makes a lot of sense in our situation due to the way Divi, The Events Calendar, and Divi Events Calendar work together. If you are facing an issue with things like events not displaying in one of our modules, or event pages not editing or publishing in The Events Calendar, theme builder issues in Divi, or subscribing to calendar issues, it is important to complete this step. The purpose of deactivating our plugin is to check if the issue continues to happen in Divi without our plugin, and to compare if the issue happens in the event display from the default The Events Calendar when our modules are not used. It is surprising how many times we get one of these issues, and the core issue is actually in The Events Calendar.
Step 4: Let us know if you have completed these steps when you contact our support.
If you have not completed these steps when you contact us, we will ask you about them before we can go any further. So just a heads-up, it will save us both time if these troubleshooting steps are completed first and if you let us know you have done them. Thanks so much!
Crash/Fatal Error When Activating Plugin
If you get a fatal error as soon as you activate our “Divi Events Calendar” plugin, this simply means you missed step #1 in the documentation and forgot to install “The Events Calendar” first. Remember, these are two different plugins – our plugin is Divi modules that display events from The Events Calendar, so naturally you need to have THEIR plugin installed and active FIRST. If you don’t, then our plugin will be very confused.
Your Save Has Failed
As a Divi user, you may sometimes encounter a popup in the Visual Builder saying “Your Save Has Failed” after clicking the save button. Occasionally, we have our own customers who assume this issue is related to our plugin, but it actually is not. We have created a very thorough resource about how to fix the your save has failed issue on our blog, and we encourage you to check it and follow the tips to resolve this issue.
If you have questions not covered in our documentation, please check the frequently asked questions list below. We always keep this list updated as we notice customers facing the same questions. If your question is not listed here or in the other docs, feel free to send us a message, and we’ll be happy to help.
Do I need the pro version of The Events Calendar?
What is the difference between your plugin and theirs?
We get a lot of questions from people that are confused about the relationship of our Divi Events Calendar plugin to The Events Calendar plugin. We often get questions about the pro version, tickets, payments, bulk import, bulk import, addons, etc. but we have to remind people that we are not The Events Calendar, and we are not affiliated with them.
If you are interested in learning more about their Pro features, please click here to see all the features (affiliate link).
Both our Divi Events Calendar and The Events Calendar go hand-in-hand together. The Events Calendar needs to be installed first for our Divi Events Calendar to work. This is because they work together, and our plugin relies on theirs.
The Events Calendar is the core of the actual event info and management. Their plugin handles anything related to the events themselves, including anything related to tickets, payments, or other addons that they offer. Our Divi Events Calendar plugin adds new custom Divi event modules to the Divi Builder.
Our plugin modules pull in the data for the events and gives you the familiar Divi module interface with all our custom settings and features you need to display and style events in any Divi Builder layout.
Without our plugin, there is no way to use The Events Calendar in Divi. In fact, they don’t even offer shortcodes in their free version, so if you use Divi, our plugin is the only solution, and it’s a good one!
Keep in mind our modules are totally separate from anything their pro version has to display events. On any given page you can either use their display, or our modules. You can’t pick and choose which parts of their plugin and which parts of our modules you want on the same page.
PLEASE CHECK OUR COMPATIBILITY PAGE
Are your modules compatible with The Events Calendar PRO?
Yes, but of course that depends on what you are expecting. Our plugin works perfectly fine with their pro version for a very simple reason: most of the pro features of their plugin have to do with event management. For example, the pro version has features like syncing with Facebook or Google Calendar, RSVP and tickets, community events, etc. These pro features do not affect the actual event data that our modules display (title, image, date, time, etc.).
The original intent of our plugin was to make it easy to display events in Divi, not to make it work with every feature of their plugin. But we do continue to add features that users request.
PLEASE CHECK OUR COMPATIBILITY PAGE
Can I mix The Events Calendar plugin or paid addons with your modules?
The event display from The Events Calendar is totally different and separate from the display our modules create. So for example, it would not work to add their Filter Bar addon and expect it to work with our modules. You would either use theirs or ours, it would not work to mix and match.
Can I customize the single event pages?
Yes, we are super excited to offer the first ever single event page builder for Divi and The Events Calendar. We introduced a new module specifically for this in our 2.0 update. This new module called Events Page has all the features you need to display the elements of the single event pages in a Divi Theme Builder template. You can learn more about this in our Events Page Module documentation. You may also be interested in a few other single event page design options.
How do I use Events Tickets Plus or other paid addons on single event pages?
This actually has nothing to do with our plugin — the question is actually about The Events Calendar and Divi, regardless if our plugin modules are used or not, since you would need to use shortcodes in the Divi Theme Builder template anyhow.
The answer to this question and many like it is simple – shortcodes! So head over to The Events Calendar Pro Shortcodes and find what you need and place them anywhere you want in the single events page. You can also check out our tutorial about How To Add Shortcodes In Divi.
PLEASE CHECK OUR COMPATIBILITY PAGE
Do your modules have language translation support?
Yes, we are gradually adding support for various translations upon request. Please see the Translation document for details.
Do your modules support recurring events?
The answer is yes, they do! But keep in mind that this question requires some context with how the events are handled. Recurring events are not available in The Events Calendar free version, only their Pro version. So to start, regardless if we support recurring events, you would need the Pro version of The Events Calendar to use them.
But yes, we have added full support for the Recurring Events feature of The Events Calendar Pro in our Divi Events Calendar 2.1. So now you can simply choose to show or hide recurring events in the Events Feed module and in the Events Calendar module.
Why is my plugin different from what is shown in your video?
The Nature Of Video Documentation
We keep releasing updates, new features, and improvements to this plugin. Because of this, videos become outdated quickly due to the nature of the format. There’s nothing we can do about that except ask you to always check the documentation section of our website here for all the most accurate and up-to-date information about the plugin.
The Module Names
When we first released this plugin we had only one module which was named “Divi Events Calendar.” When we started adding additional modules, we knew we needed to have a better naming convention.
In some of our older videos, you may see the original module. Please note that this original module was renamed “Events Feed” after we added the calendar view module which is named “Events Calendar.”
Does this work with the Divi Builder PLUGIN, or just the THEME?
Yes, our plugin is compatible with the Divi Builder plugin by Elegant Themes. However, this question and answer requires some important context.
Our plugin integrates The Events Calendar with Divi. It does this partially by taking advantage of the amazing Divi Them Builder, the feature in Divi that allows you to create templates. So even though our plugin would work fine with only the Divi Builder plugin, it would be severely limited since their plugin does not include the Theme Builder (of course). So you would miss out on things such as setting the main /events/ slug archive page, creating dynamic event category pages, and designing dynamic templates for the single event pages.
If you just want a simple events feed or calendar on your pages, then yes, that would work fine. But for the other things mentioned here, you would need to be using the Divi Theme.
Does this work with Advanced Custom Fields (ACF)?
That very much depends on what the question is about. Does the Advanced Custom Fields plugin work with Divi? Absolutely, ACF with The Divi Theme Builder and dynamic content are great companions! Do our custom event modules display the fields from ACF? No. But remember, you can certainly use ACF with Divi on single event pages, but it would not have anything to do with our modules.