If you are facing an issue with the Events Feed module, please check the troubleshooting steps listed below. If the situation you are facing is not listed here, please also check the main plugin troubleshooting page for more suggestions and steps to take next.
1. Single Event Page Details Not Showing
If you are having issues with details such as the event title, featured image, description, or other items not showing, this means you have a wrong setting in The Events Calendar.
When using The Events Calendar with Divi, you need to have the single event pages set to the correct template. You can check this setting by going to Events>Settings>Display>Events template. Make sure the dropdown is set to “Default Events Template.”
Any other option will not work and is not correct. Please make sure to check this setting before contacting us, as this is a very common issue.
2. All Event Pages Are Showing The Same Event
I get this question at least once a week. When creating a Theme Builder template, and optionally adding our Events Page module, users report that the events are all showing the same event or that the post title is not showing. This is not our problem, actually. This is 100% related to how The Events Calendar works.
Please Make Sure You Are Using The Correct Setting!
When using The Events Calendar with Divi, you need to have the single event pages set to the correct template. By default when you install The Events Calendar, it is correct, so I am honestly not sure how/why so many people have changed this setting. You can double-check this setting by going to Events>Settings>Display>Events template. Make sure the dropdown is set to “Default Events Template.”
Any other option will not work and is not correct. Please make sure to check this setting before contacting us. So far, this has been the solution every time someone has asked about anything related to the single event page display.
3. Explanation Of Missing Post Content Module
You may encounter a message that pops up saying there is a “Missing Post Content Module.” When this happens, don’t worry! It is not serious, it actually just a false notice that can be easily explained.
The missing post content module is notice that pops up whenever you do add a Post Content Module inside the Theme Builder template. Basically, the way Divi templates work, the Theme Builder template looks for content from each event so that it can display the details dynamically on the frontend. The notice that appears is simply part of Divi and it is not related to our Divi Events Calendar plugin.
Whenever you use the Divi Theme Builder and The Events Calendar to create a template for events, you can simply use the Post Content module that comes in Divi and it will work great. But if you choose instead to use our Events Page module, and do not add a Post Content module, this is when the notice appears. Divi get’s confused, because normally it thinks a Post Content module is necessary, otherwise how would it show any content? But in our case, the Events Page module handles the content, so the Post Content module is technically not needed anymore.
Our Events Page module has an option called “Show Description” under the Content Tab in the Elements toggle. This setting is used to show the description of each event, meaning the text that you write when editing the actual event in the backend. This is one option, and this is intended for simple applications of text descriptions. Again, this is when the popup notice can appear. If so, just dismiss and ignore it.
The second option is to just use the Post Content module inside the Theme Builder template for the event description. Adding the Post Content Module will not only fix the missing Post Content module issue, but it will also provide you the ability to enable the Divi Builder on individual events and build the description with Divi layouts and modules instead of just simple text.
If you have questions not covered in the other guides and videos in our documentation, please check the frequently asked questions below. As we notice customers facing the same questions, we will update these FAQs with answers for your convenience. You can also check the main plugin FAQs page for more answers to common questions.
How does the date and time format work?
Our modules automatically use the same event date and time formats as set in your WordPress General settings. You can choose to override those in The Events Calendar settings as well, and our will reflect it. Even further, our modules all have date format and time format settings as well, giving you very granular control over the display.
To learn more about date and time formats, I highly recommend reading this article from Elegant Themes.
Note that the start and end time in our module works the same as in The Events Calendar. If you only want to show the start time, then set the same date/time for both start time and end time in the event settings.
Note that you should double-check the date and time format settings in WordPress>Settings>General and the “End of day cutoff” time in The Events Calendar settings. If the end of day cutoff is set wrong, dates will sometimes be off a day, depending on their start and end times.